We are on online only boutique. In order to offer such a large selection or products, we can not have a physical location. Therefore, all of the items are shipped from our New York based location. We try to go out of our way every day to make sure that our clients and their pets are very happy with us and enjoy their experience shopping here at Ella Wang NY.

We strive to make our online ordering process as simple as possible. We offer FREE standard shipping on all orders. Our prefer shipping carriers are USPS but not limited to UPS or FedEx according to the items ordered and the shipping destination.

Delivery times are estimated. Certain delays are inevitable and out of our control. We do not guarantee any specific time for shipment or delivery. Incorrect or undeliverable addresses and refused shipments resulting in an item being returned to shipper will be charged for shipping fees. Undeliverable packages which require reshipment at the customer's request, are subject to a reshipment charge equivalent to the original shipping fees. This includes refusal of a package, unclaimed packages, or misinformation on the part of the customer. Shipping and handling is non-refundable.