Wang NY offers full refund within 14 days of purchase.
All customization items are not eligible for return!!!
customer who wishes to return a product should first email us by stating the
order number and reason for return. The customer will then be provided with the
correct return address.The product must be in good and resaleable condition on
return in order for Ella Wang NY to refund the full purchase price of the
product. The cost of the return postage is the customer's responsibility unless
stated otherwise on the individual return tab on each product page. The refund
will be issued to the customer within 30 days of receipt of the product.
Refunds on returns will only be accepted if the customer returns the product in
its original packaging and with all labels in tact.
customer who wishes to exchange a product may be liable to pay a further amount
depending on the reason for the exchange and if the new product is at a higher
price. We will notify the customer of any change in the price or any further
Wang NY is not responsible for the cost or safe return of any product and will
not issue a refund for a product that does not reach the correct delivery
address when being returned by a customer. Ella Wang NY suggests that customers
return products via track-able method or other secure method and takes out the
correct postal insurance to cover the value of the product.