Ella Wang NY offers full refund within 14 days of purchase.

All customization items are not eligible for return!!!

A customer who wishes to return a product should first email us by stating the order number and reason for return. The customer will then be provided with the correct return address.The product must be in good and resaleable condition on return in order for Ella Wang NY to refund the full purchase price of the product. The cost of the return postage is the customer's responsibility unless stated otherwise on the individual return tab on each product page. The refund will be issued to the customer within 30 days of receipt of the product. Refunds on returns will only be accepted if the customer returns the product in its original packaging and with all labels in tact.

A customer who wishes to exchange a product may be liable to pay a further amount depending on the reason for the exchange and if the new product is at a higher price. We will notify the customer of any change in the price or any further delivery costs.

Ella Wang NY is not responsible for the cost or safe return of any product and will not issue a refund for a product that does not reach the correct delivery address when being returned by a customer. Ella Wang NY suggests that customers return products via track-able method or other secure method and takes out the correct postal insurance to cover the value of the product.